Issue:  Ponemah license USB dongle is not being recognized by the computer

Symptoms: 

• Ponemah USB dongle light does not stay on when plugged into the local computer.  
• Ponemah will give a warning message with the following phrase

Error reading Software Key: 

The Software License Key was not found

Exiting Ponemah

• The Device Manager does not list "SafeNet USB SuperPro" or "SafeNet USB SuperPro/UltraPro" under Universal Serial Bus Controllers" like the following image:

Instead it is listed as an "Other Device" with a question mark

Solution: 

Go to the following website to update the driver

https://sentinel.gemalto.com/support-downloads/sentinel-drivers/

Click on the Sentinel System Driver Installer for Sentinel SuperPro, UltraPro, & SHK, for Windows.

NOTE:

Ponemah USB dongle will look like one of the following.  

If it looks like the following USB drive, it is not a Ponemah dongle.  This is a USB drive that has Ponemah software and other pertinent files.