Dump Utility

This utility allows you to capture Ponemah while in a crashed state and create a dump image developers can use to help locate the problem in the application.

To run the Dump Utility:

1. In order to capture a dump file for Ponemah 5.xx or 6.xx, the application must remain in the crashed state, do not close the message box until the dump file has completed.
2. If there is a second instance of the application that is running properly, like Review while Acquiring close that application since the dump utility will not capture the image of the crashed application.
3. Place the contents of the zip in the folder C:\Dump\DumpFile.
4. While the application is still displaying the crash dialog, right click on the PPP3FullDump.bat and Run as Administrator.
5. There will be a .dmp file created under C:\Dump.

Notes:

• It is important to know the version and service pack level otherwise development will not know what symbols to use to read the dump file.
• There are 3 batch files under the directory. It is recommend using PPP3FullDump.bat. The downside is the created dump file can be huge but it gives the best information.
• You can use the batch file to get a snap shot of PPP3 anytime when PPP3 is running. Its usage is not limited to terminal state. However, PPP3 will terminate after running the command.
• Please keep a note about the steps to get a problem with a dump file. This will help a lot to interpret dump files.