The Windows system logs and application logs can help Technical Support troubleshoot potential computer and software issues. Below are the instructions for exporting these logs for DSI Support. Instructions are included for Windows 10, 7 and XP. 

Windows 10

1. Type Computer Management into the Search Bar.
2. Select the Computer Management Desktop app.
3. Expand System Tools | Event Viewer | Windows Logs.
4. Select Application Log.
   1. On the right-pane, click on Save All Events As…
   2. Save the file to a location that you will remember, name it applicationlog and click Save.
   3. In the Display Information dialog, click the radio button for Display information for these languages. And check the box for English (United States).
      
      
      
      
   4. Click OK.
5. Select System.
   1. On the right-pane, click on Save All Events As…
   2. Save the file to a location that you will remember, name it systemlog and click Save.
   3. In the Display Information dialog, click the radio button for Display information for these languages. And check the box for English (United States).
   4. Click OK.
6. Attach the resulting applicationlog.evtx and systemlog.evtx file in an e-mail to DSI Support (support@datasci.com)

Windows 7

1. Click on the Windows Start Button.
2. Right-click on Computer and select Manage.
3. In the Computer Management dialog, expand System Tools | Event Viewer | Windows Logs.
4. Select Application Log.
   1. On the right-pane, click on Save All Events As…
   2. Save the file to a location that you will remember, name it applicationlog and click Save.
   3. In the Display Information dialog, click the radio button for Display information for these languages. And check the box for English (United States).
      
      
      
      
   4. Click OK.
5. Select System.
   1. On the right-pane, click on Save All Events As…
   2. Save the file to a location that you will remember, name it systemlog and click Save.
   3. In the Display Information dialog, click the radio button for Display information for these languages. And check the box for English (United States).
   4. Click OK.
6. Attach the resulting applicationlog.evtx and systemlog.evtx file in an e-mail to DSI Support (support@datasci.com)

Windows XP

1. Click on the Windows Start Button, select Run.
2. In the Run dialog, type in eventvwr.msc and click OK.
3. Under Event Viewer dialog, click on Application.
   1. Click Action and select Save Log File As…
   2. Save the file to a location that you will remember, name it applicationlog.
   3. Select Event Log (*.evt) from the Save as type drop down menu. Click Save.
4. Click on System.
   1. Click Action and select Save Log File As…
   2. Save the file to a location that you will remember, name it systemlog.
   3. Select Event Log (*.evt) from the Save as type drop down menu. Click Save.
5. Attach the resulting applicationlog.evt and systemlog.evt file in an e-mail to DSI Support.