Unexpected error from external database driver error when saving to Excel
Symptom
The following error message is displayed at any point when using Ponemah or other applications.
Cause
This issue was introduced with the following Microsoft Security Updates on October 10, 2017 for Windows 7 and Windows 10 introduces this issue.
- Windows 7
- KB4041681
- KB4041678
- Windows 10
- KB4041676
To check updates using Windows 7, navigate to the following location:
Control Panel > Windows Updates > View Updates History > Installed Updates
To check updates using Windows 10, search for View your update history.
Resolution
Windows 7
Install Microsoft Security Update KB4048960 from November 14, 2017.
https://support.microsoft.com/en-us/help/4048960/windows-7-update-kb4048960
Windows 10
Install Microsoft Security Update KB4048954 from November 14, 2017.
https://support.microsoft.com/en-us/help/4048954
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