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  3. Troubleshooting NeuroScore

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Troubleshooting NeuroScore

  • "A valid license could not be found" when starting NeuroScore
  • How to correct NeuroScore from scoring an epoch as SWS in spite of large EMG activity
  • License is Unsigned and will not work.
  • Loading Ponemah data with video into NeuroScore v3.2.1 takes too long
  • Negative EEG and EMG artifacts cannot be detected by Artifacts detection option of the Sleep Scoring protocols
  • Neuroscore - Slow Wave Sleep 1 and 2 (SWS1 and SWS2) sleep stage marks do not appear on custom marker grid
  • NeuroScore does not see the Sentinel USB dongle.
  • NeuroScore is unusually slow
  • NeuroScore not saving changes when the dataset contains too many spikes.
  • NeuroScore stops detecting spikes when encountering an artifact
  • NeuroScore time does not match that of the computer
  • Ponemah v6.x subject names are not listed in the NeuroScore Select Recording dialog
  • Recorded video does not load when opening a Ponemah 5.x data set in Neuroscore
  • Short duration artifacts may be marked as spikes despite exceeding max amplitude in NeuroScore v3.2.1
  • Unhandled exception when opening a Ponemah data set in Neuroscore 3.x

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