The Syslog on the PhysioTelTM MX2 and PhysioTel Digital CLC can be used to help DSI Technical Support diagnose problems with a Digital system. The log is stored automatically stored on the MX2 and CLC, which can be downloaded and provided to DSI.
To Download Syslog
Note: Mozilla Firefox must be installed on the system to access the MX2/CLC and download the logs.
- Open Mozilla Firefox. And go to http://x.x.x.x/cgi-bin/getAllLogs
- x.x.x will be the IP Address of your MX2/CLC. (See Notes)
- Enter in the Diagnostic username and password for the MX2/CLC.
- Username: Diag (username is case sensitive)
- Password: [leave blank]
- Firefox will begin downloading the log file in the form of a .tar.gz
- Upload the .tar.gz file to the location specified by DSI Technical Support. If they have not given you a location to upload the file to, contact Technical Support for a location.
- If the IP address of the MX2/CLC to be accessed is not known, refer to the tech note Finding the IP Address of a Communication Link Controller (CLC) or MX2. The tech note can be requested by contacting DSI’s Technical Support.
- It may not seem like Firefox is doing anything while the download is being prepared. This is normal as it may take a few minutes for the download to begin.
- The download can take 30 minutes to an hour to complete; therefore, it may be easier to run the download overnight.
- DO NOT download the Syslog during data acquisition. Do not start while the download is in progress.
- If the issue encountered occurred within the past 72 hours, the download can usually be stopped after the file size reaches 10MB (approximately 5-10 minutes).
To do this, go to the location on your hard drive where the file is being downloaded.
- In the download folder, you should see a file that ends in .tar.gz.part.
For example if the file being downloaded is logs-DSICLC24.tar.gz, the file we’re interested in will be logs-DSICLC24.tar.gz.part.
- Copy the .tar.gz.part file to your Desktop or other location on your hard drive.
- You can now cancel the download.
- Send the .tar.gz.part file to DSI.