- The software was opened before the MX2 or CLC and related network equipment had a chance to fully boot up.
In this case, the PC likely didn't receive its IP address yet. Also the MX2/CLC may not have either. Close Ponemah, wait for the networking equipment to finish booting up. You may want to reboot the MX2/CLC as well and wait for it to boot up. Then re-open Ponemah.
- The customer is running a custom firewall.
Try disabling any software firewalls (Norton, Symantec, etc) and see if you're able to detect the MX2/CLC now. If you can, the customer either needs to disable the firewall or make sure that it's configured for Network Discovery traffic. It should have the following ports open: 123, 4800, 2867, 1900.
- Network Discovery is turned off in Windows.
The customer needs to enable Network Discovery. To resolve the issue, follow these steps:
- Make sure that the following dependency services are started and set to Automatic (go to services.msc in Windows):
- DNS Client
- Function Discovery Resource Publication
- SSDP Discovery
- UPnP Device Host
- Configure the Windows firewall to allow Network Discovery. To do this, follow these steps:
- Open Control Panel, click System and Security, and then click Windows Firewall.
- In the left pane, click Allow a program or feature through Windows Firewall.
- Click Change settings.
- Select Network discovery, and then click OK.
- If the customer has a third-party firewall, they may need to configure it to allow Network Discovery.
- Turn on Network Discovery in Control Panel -> Network and Sharing Center.
Keep in mind that if the customer is connected to a domain or corporate network, these settings may reset next time they log in. Involve their IT group as necessary to make sure they make accommodations for this computer.
- The MX2 or CLC isn't fully booting up
It's possible that the MX2 or CLC experienced a shock (was dropped for instance). If this occurs, it may have loosened the internal SD card, or it may have loosened the connection between the FPGA and the main board. You can tell if this is the case if the CLC or MX2 never fully boot. You will notice that the lights for the receiver or TRX jacks will never light up. You may also notice that the amber and green light for the Network Connection port are dimmer than normal.
This can usually be resolved by opening the chassis of the MX2/CLC and reseating the SDcard (push it out and back in again), and by making sure the FPGA is fully pushed down to the motherboard.
- The CLC or MX2 may not have received a new IP address when booting up.
This can be resolved by holding down the reset button for 5-15 seconds, and waiting for the unit to boot up again.