SYMPTOMS:

An error message is displayed stating "Error Data Loss"

SOLUTION:

Problems with the USB communication between the controller and the computer will cause the data loss errors. These errors can also cause other random calibration errors such as "Volume delivered too slowly"  (see WBP Calibration Errors and Corrective Action)

The two most common causes are the USB cable is not plugged in securely or the FinePointe WBP controller's internal motherboard is not functioning appropriately.

USB Cable is not plugged in securely

To troubleshoot the USB connection to the computer, please try the following:

1. Make sure the USB cable is plugged into the computer securely
2. Switch the USB cable to a different USB 2.0 port on the computer
3. Replace the USB cable with another USB 2.0 cable. 
4. DSI sells a powered USB hub that we highly recommend using with your system to prevent USB connection issues and preventing data loss.  

Additional information to Alert Support About

If the USB connection steps do not resolve the issue, please contact support (support@datasci.com).  The following information will need to be provided:

• Consistency of Error:  It's important to note if the error appears randomly or consistently every time you calibrate.  
• Site Specific Error:  Do the data loss errors appear when you use "Calibrate All" and when you calibrate each site individually?
• Serial Number of Unit
• System Messages: Have you noticed any messages appearing the System Messages tab when collecting data

System Messages

Look at the System Messages (screenshot below) for any additional information regarding the error.