FinePointe may have unprocessed data due to multiple reasons:

• power outage,
• computer/software crash
• Computer Shutdown without properly closing the study

Locate FinePointe Data that Closed Unexpectedly

Actively acquiring studies & studies that have not completed the "pruning" processing will be present in the following folder location:  C:\FinePointe Data\Station\Session Data

Therefore, if you are not actively acquiring data, this folder should be empty.  

How to Process Data

1. Make sure that no live data recording sessions are running.
2. Make sure that the study that the unprocessed recording was originally recorded under is still present in FinePointe. Note: Sometimes data can remain unprocessed for months or years if not noticed. If the study has been removed from the system, the pruning process will complete, but the import process will fail because the target study no longer exists.
3. Take note of the name of any unprocessed data folders as described above. You don't need the entire folder name, the first 5 characters are usually enough to identify the folders. 
4. Log in to FinePointe Control Panel using a Windows Administrator account.
5. Select the Manage Data button. After a few seconds, a list of pending data processing tasks should appear (this list might take 30 seconds or more). 
   
   
    

6. When the task list appears, look for any pruning tasks that have "running" next to the date and time and a "Failed" or "Suspended" status. Note: If you hover your mouse cursor over the task, a pop-up will appear with the folder name.

   

7. Left-click to select the task you want to process. Next, click the Close button from the Task Management section on the toolbar. DO NOT CLICK THE RED "X" BUTTON!! THIS WILL DELETE THE TASK AND YOUR DATA!!!
   
   

    

8. After a short pause, the pruning job should begin processing the data. When pruning is complete, there will be a brief pause and the import process should begin. The data import could take few seconds, or an hour or more depending on the size of the recording. Once the import is complete, the data will appear in the study (see an important note in step b above regarding failed imports due to missing studies). 

If your data still fails to process, please contact technical support at support@harvardbioscience.com