Service Packages: DSI Inhalation Tower Software Systems
Offering |
Silver Per Controller TST-344 |
Gold Per Controller TST-345 |
À la carte |
Ongoing Support |
|||
Software Updates* | |||
Software Upgrades |
Part numbers starting with 271-0510-### ^ |
||
Discount on Consumable Parts | 15% discount | 20% discount | |
Support Ticket Response Times | Priority | High Priority |
Standard |
On-Site Visit | |||
Installation** |
TST-010 | ||
Annual Preventative Maintenance** | TST-015 | ||
Annual IQ/OQ | TST-016 | ||
Training |
|||
Training at Customer Site |
TST-041 (2 day) TST-043 (additional day) |
||
Scientific Training/Consulting | TST-047 | ||
Virtual Training | TST-008 | ||
Training at Harvard Bioscience site | TST-044 | ||
Repairs | |||
Repair at Harvard Bioscience facility*** | 279-0032-045 | ||
Warranty | 1 year | 1 year | |
Contract Terms | 1 year | 1 year | N/A |
*The scope of support Harvard Bioscience will provide will depend on where the software is in its product lifecycle. Learn more.
**Either Installation or Annual Preventative Maintenance will occur 1 time during the contract term.
***The scope of support Harvard Bioscience will provide will depend on where the equipment is in its product lifecycle.
^ ### indicates current version of SW that is to be upgraded (rev 6.4.0 = 640)
For BSL3/BSL4 Facility: Don't want to send your equipment for repair and prefer to get a replacement instead, add on TST-346 for this option.
Glossary & Additional Information
Can't find what you're looking for? Contact Us
Comments
0 comments
Please sign in to leave a comment.