Offering	Silver Per Controller TST-344	Gold Per Controller TST-345	À la carte
Ongoing Support
Software Updates*
Software Upgrades			Part numbers starting with 271-0510-### ^
Discount on Consumable Parts	15% discount	20% discount
Support Ticket Response Times	Priority	High Priority	Standard
On-Site Visit
Installation**			TST-010
Annual Preventative Maintenance**			TST-015
Annual IQ/OQ			TST-016
Training
Training at Customer Site			TST-041 (2 day) TST-043 (additional day)
Scientific Training/Consulting			TST-047
Virtual Training			TST-008
Training at Harvard Bioscience site			TST-044
Repairs
Repair at Harvard Bioscience facility***			279-0032-045
Warranty	1 year	1 year
Contract Terms	1 year	1 year	N/A

*The scope of support Harvard Bioscience will provide will depend on where the software is in its product lifecycle. Learn more.

**Either Installation or Annual Preventative Maintenance will occur 1 time during the contract term.

***The scope of support Harvard Bioscience will provide will depend on where the equipment is in its product lifecycle. 

^ ### indicates current version of SW that is to be upgraded (rev 6.4.0 = 640)

For BSL3/BSL4 Facility: Don't want to send your equipment for repair and prefer to get a replacement instead, let your account executive know that you would like the BSL3/4 add-on.  

Glossary & Additional Information