Offering	Silver (Up to 2 sites) TST-342	Gold (Up to 4 sites) TST-343	À la carte
Ongoing Support
Software Updates1
Software Upgrades			Part numbers starting with 271-0510-### 3
Discount on Consumable Parts	15% discount	20% discount
Support Ticket Response Times	Priority	High Priority	Standard
On-Site Visit
Installation2			TST-040 (1 day) TST-043 (additional day)
Annual Preventative Maintenance2			TST-441
Annual IQ/OQ			TST-018 (upto 2 controllers) TST-019 (2 additional controllers)
Training
Training at Customer Site			TST-040 (1 day) TST-043 (additional day)
Scientific Training/Consulting			TST-047
Virtual Training4			TST-042
Training at Harvard Bioscience site			TST-044
Repairs
Repair at Harvard Bioscience facility1			279-0032-0447
Warranty	1 year	1 year
Contract Terms	1 year	1 year	N/A

1. The scope of support Harvard Bioscience will provide will depend on where the software is in its product lifecycle. Learn more.

2. Either Installation or Annual Preventative Maintenance will occur 1 time during the contract term.

3. indicates current version of SW that is to be upgraded (rev 6.4.0 = 640)

4.  Virtual training should only occur after on-site training has been completed to ensure successful use of the RC System.

For BSL3/BSL4 Facility: Don't want to send your equipment for repair and prefer to get a replacement instead, let your account executive know that you would like the BSL3/4 add-on.  

Glossary & Additional Information