Service Packages: DSI Resistance & Compliance Software Systems
Offering |
Silver (Up to 2 sites) TST-342 |
Gold (Up to 4 sites) TST-343 |
À la carte |
Ongoing Support |
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Software Updates* | |||
Software Upgrades |
Part numbers starting with 271-0510-### ^ |
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Discount on Consumable Parts | 15% discount | 20% discount | |
Support Ticket Response Times | Priority | High Priority |
Standard |
On-Site Visit | |||
Installation** |
TST-040 (1 day) TST-043 (additional day) |
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Annual Preventative Maintenance** | TST-441 | ||
Annual IQ/OQ |
TST-018 (upto 2 controllers) TST-019 (2 additional controllers) |
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Training |
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Training at Customer Site |
TST-040 (1 day) TST-043 (additional day) |
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Scientific Training/Consulting | TST-047 | ||
Virtual Training | TST-042 | ||
Training at Harvard Bioscience site | TST-044 | ||
Repairs | |||
Repair at Harvard Bioscience facility*** | 279-0032-0447 | ||
Warranty | 1 year | 1 year | |
Contract Terms | 1 year | 1 year | N/A |
*The scope of support Harvard Bioscience will provide will depend on where the software is in its product lifecycle. Learn more.
**Either Installation or Annual Preventative Maintenance will occur 1 time during the contract term.
***The scope of support Harvard Bioscience will provide will depend on where the equipment is in its product lifecycle.
^ ### indicates current version of SW that is to be upgraded (rev 6.4.0 = 640)
Glossary & Additional Information
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