Service Packages: VivaMARS System
Offering |
Silver TST-324 |
Gold TST-325 |
À la carte |
Ongoing Support |
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Software Updates* | |||
Software Upgrades |
Part numbers starting with WTY-0500-xxx ^ |
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Discount on Consumable Parts | 15% discount | 20% discount | |
Support Ticket Response Times | Priority | High Priority |
Standard |
On-Site Visit - 1 VISIT PER YEAR | |||
Annual Preventative Maintenance** | TST-124/TST-125 | ||
Training |
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Training at Customer Site | TST-026 | ||
Scientific Training/Consulting | --- | ||
Virtual Training | TST-022/TST-023 | ||
Repairs | |||
Repair at Harvard Bioscience facility*** | -- | ||
Warranty | +1 year | +1 year | |
Contract Terms | 1 year | 1 year | N/A |
Interested in our offering? Contact us now!
Link: https://www.datasci.com/products/dsi-product-request-form
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