Offering	Silver TST-324	Gold TST-325	À la carte
Ongoing Support
Software Updates*
Software Upgrades			Part numbers starting with WTY-0500-xxx ^
Discount on Consumable Parts	15% discount	20% discount
Support Ticket Response Times	Priority	High Priority	Standard
On-Site Visit - 1 VISIT PER YEAR
Annual Preventative Maintenance**			TST-124/TST-125
Training
Training at Customer Site			TST-026
Scientific Training/Consulting			TST-028
Virtual Training			TST-022/TST-023
Repairs
Repair at Harvard Bioscience facility***			279-0200-001 (sensor box) & Various other repair PN
Warranty	+1 year	+1 year
Contract Terms	1 year	1 year	N/A

*The scope of support Harvard Bioscience will provide will depend on where the software is in its product lifecycle. Learn more.

**Either Installation or Annual Preventative Maintenance will occur 1 time during the contract term.

***The scope of support Harvard Bioscience will provide will depend on where the equipment is in its product lifecycle. 

Interested in our offering? Contact us now!

Link: https://www.datasci.com/products/dsi-product-request-form

Other Service Offerings

GLP Validation Service 

Data Services