Distribution Leak Error when Calibrating with the FinePointe WBP Controller
Problem: There are a number of possible causes that can result in a Distribution Leak error while calibrating the Whole Body Plethysmograph. However, the most likely cause will be the variable va...Read More >>
Effective Ranges Nearing Unacceptable Range or are Outside Acceptable Range
These messages indicates that the Effective Range of the chamber is outside the normal boundaries that we expect for a chamber of that type and species. The Effective Range is the maximum/minimum ...Read More >>
EVT software not displaying Graphing Scales appropriately
Problem: The EVT software does not display the puff measurements appropriately. Symptom: Baseline values are displayed as negative values. Solution: In order to ensure the data displayed on ...Read More >>
FinePointe Archived Study Restore Job Failed
Symptoms When trying to restore a study, the following error shows : However, the study no longer exists in FinePointe. Cause This happens because something went wrong when the study was del...Read More >>
FinePointe Controller: Fix Error USB Device (Invalid Configuration Descriptor)
Symptoms: Computer will not recognize the FinePointe Controller that is connected via USB and turned on. This could happen suddenly after a Windows Update. Going to the Windows Device Manager ...Read More >>
FinePointe Error Message: "Instrument Not Found"
Issue: The user receives an "Instrument Not Found" error message during calibration using the whole body plethysmography (WBP) application with FinePointe. Symptom: The following error message app...Read More >>
FinePointe fails to complete pruning or importing tasks because the study's SQL table is full
Symptoms The user will notice that their data set is stuck at pruning or importing. AND If the user tries to restart pruning or importing, it fails at the same percentage. AND The user's study size...Read More >>
FinePointe RC Error: A leak in the breathing circuit or calibrator was detected.
The FinePointe RC system can produce two types of respiratory circuit leak related error messages during calibration. The most common is the Respiratory Circuit Leak Detected error, which appears i...Read More >>
The Controller Database Does Not Exist when attempting to launch FinePointe
Symptoms When attempting to start the FinePointe software, the user receives an error "The controller database does not exist". This usually occurs if the SQL service for the FinePointe SQL server ...Read More >>
The Microsoft Office Excel Automation reported an error while trying to export this data.
Symptom In FinePointe 2.4, when trying to export a time course report to Excel, via the following button: The following message shows up: Cause In the Control Panel | Region and Language, when the...Read More >>
Can't find what you're looking for? Contact Us