License is Unsigned and will not work.
Symptom When opening NeuroScore for the first time, the user must select a valid license. When selecting a new, valid license from DSI the user will get the return 'License is UNSIGNED and will NO...Read More >>
Loading Ponemah data with video into NeuroScore v3.2.1 takes too long
Symptom Assuming the computer meets the DSI recommended specifications and the acquisition with video in Ponemah was properly performed (1), loading the Ponemah recordings with video takes very lon...Read More >>
Neuroscore - Slow Wave Sleep 1 and 2 (SWS1 and SWS2) sleep stage marks do not appear on custom marker grid
Symptoms The user manually adds SWS1 and SWS2 (slow wave sleep 1 and 2) sleep stage markers to their EEG waveform in the Signal Grid. They are likely using hotkeys to do this (NumPad 4 and 5 will ...Read More >>
NeuroScore does not see the Sentinel USB dongle.
Symptoms The "License Activation Window" in NeuroScore says that: File C:\ProgramData\DSI\NeuroScore\license.lcx is a valid license file It needs a dongle that is NOT connected. Solut...Read More >>
NeuroScore not saving changes when the dataset contains too many spikes.
Symptoms NeuroScore does not save changes to the workspace (new scoring or new sheets). Cause The "Overview" section of the Seizure Report contains two trend overview graphs showing the d...Read More >>
NeuroScore stops detecting spikes when encountering an artifact
Symptom When running the spikes detector with a dynamic threshold, the detector works until it encounters an artifact. Spike and Spike-Trains are no longer is detected after the artifact, as see...Read More >>
NeuroScore time does not match that of the computer
Symptom The time within NeuroScore is different than the computer. Resolution To change/update the time displayed in NeuroScore to match the computer clock: Open the a data set. Select File | Reco...Read More >>
Ponemah v6.x subject names are not listed in the NeuroScore Select Recording dialog
Symptoms A typical Ponemah file is called like this:C:\Ponemah_Data\ExperimentName\ExperimentName.SubjectName.DateAndTime.PnmWav The experiment name should not contain dots, so a correct example wo...Read More >>
Recorded video does not load when opening a Ponemah 5.x data set in Neuroscore
Symptoms A user attempts to load a Ponemah 5.x data set in Neuroscore. The data set contains recorded video, but the recorded video does not load (it appears as if there is no video data). Possibl...Read More >>
Short duration artifacts may be marked as spikes despite exceeding max amplitude in NeuroScore v3.2.1
Symptoms In NeuroScore v3.2.1, artifacts having a very short duration might be detected as spikes when using the Spike Train detector even if their amplitude is greater than the maximum amplitude...Read More >>
Unhandled exception when opening a Ponemah data set in Neuroscore 3.x
Symptoms When a customer loads a Ponemah data set, the receive an "Unhandled Exception" error message. And The customer is using the MS Office 2003 ODBC file format in Ponemah and Wind...Read More >>
Can't find what you're looking for? Contact Us