Ponemah

The software was opened before the MX2 or CLC and related network equipment had a chance to fully boot up. In this case, the PC likely didn't receive its IP address yet.  Also the MX2/CLC may not...

Symptom Upon launching Ponemah v6.x, the user will see the following CLSID error message twice: Solution Ensure the Firewall Service is ON, while the Firewall State is disabled. More information c...

Symptom: Previous data collections days data files disappear after subsequent data acquisitions when using Ponemah v5.20 and Noldus Media Recorder. Resolution: When opening Noldus Media Recorder v2...

Symptom The error "Digital Telemetry Files not Found" will appear when Ponemah is launched. This error is only seen when using Ponemah v5.20. Resolutions 1) Ensure .NET Framework 4.6.1 is...

Symptom Once DSI Reporting is initialized, it will ask to be reinitialized after rebooting the PC.  Resolution Navigate to the following DSIR Registry location: Windows 7 32-bit: [HKEY_LOCAL_MACH...

Symptom When using Ponemah v5.x, the MX2 interface, and 4ET implants, starting an acquisition may cause the following error: Resolution This occurs when calibration values for the Battery Voltage ...

Symptom The Ponemah v5.20-SP8 or SP9 graph page freezes when using Data Parser with the Watermark feature enabled. Workaround Disable the Data Parser Watermark by toggling off the graph toolbar ico...

Symptoms The user does not have a Review (.RVW) file for their acquisition, but they have a Protocol (.PRO), Waveform (.RAW), and Jump (.JMP) file. And The user couldn't stop their acquisition b...

Symptom If the installed Ponemah license file has become corrupt in any way it will not be possible to open Ponemah in order to load a new one. The following error message may appear when trying to...

Symptom During data acquisition with PhysioTel Digital implants, a popup message displays with the following message: Implant internal error: 16252. Cause During normal operation, the implant's mi...

Symptoms After installing Ponemah v5.20-SP8 or SP9, video play back does not work in Review. The user can select Show video from the Primary graph page, but the video player will not pop-up. This o...

When configuring an HD implant using OpenART v4.34 (version included on Ponemah v5.20 installation disc), the following error message would appear:  “A required resource is not found.”  This would ...

Symptom Upon loading an Ponemah v6.x Experiment, the following error message is displayed: This error can occur when attempting to open in Ponemah 6.x Glucose datasets that have been acquired and ...

Symptom Starting a JET data acquisition causes Ponemah to shut down unexpectedly. A Windows error message will appear informing you the program is no longer responding and needs to closed. Note: Th...

Symptoms In Ponemah versions ≤6.30, there is potential that the program could close in the middle of collection. This is a bug related to the built-in process monitoring program. When this error oc...

Background The Network Study Option provides a structured handling of all data and configuration information, across multiple workstations, for a given study.  In most cases, workstations are divid...

Symptom When opening a review file in Ponemah v5.x, you may receive an "Unable to open review file with more than 2 sampling rate" error. This does not cause a problem in Acquisition or R...

Symptom: The Sampling Control dialog may display ‘Error’ for the Subjects’ Sampling State during a Scheduled Acquisition, while simultaneously collecting valid data. Cause: This is due to an inabil...

Symptoms The user gets an error message "Unable to create registry entry, verify user is a member of the Power Users group." when trying to start Ponemah. AND The Windows Account being u...

Symptom The researcher tries to select a new license (.LIC) file and is unable to navigate to the license file due to the Search window not displaying properly. Resolution Rename the file created ...

Symptom Launching Ponemah results in the following error: R6030 CRT not initialized. Resolution This has only been seen when National Instruments software has also been installed on a PC that conta...

Symptoms When trying to Start a Review session on experiment data using Ponemah v6.30, Ponemah seems to be "stuck" at the point when it loads events: If you wait a couple hours, Ponemah w...

Symptoms The user is running Ponemah 6.12 or lower. And When opening the software, the software hangs and CPU usage in the task manager shows 100% CPU usage. When opening an Experiment file, the...

Symptom When using the original Ponemah video implementation (PNM-110-VIDEO) or Dataquest ART for video collection, a configured Axis M1145-L will be unable to be detected or viewed by the softwar...

Symptom When using a Ponemah v6.30 Post license, the user will not be able to make any changes to the Subject Details or Channel Details. Derived Parameters are unable to be enabled or disabled.  ...

Symptom In 5.20-SP5 through SP8, do not name cameras such that a prior camera name is a substring of a subsequent camera name (e.g. Group A = “Axis10”, Group B = “Axis100”). If this happens, the v...

Symptom The following error message is displayed at any point when using Ponemah or other applications. Cause This issue was introduced with the following Microsoft Security Updates on October 10,...

Background This issue affects DSI Data Security Access Cards that were introduced starting with Ponemah v5.10. They have a solid DSI logo on a white background. Symptoms When inserting a DSI Data S...