Ponemah

Issue:  Ponemah license USB dongle is not being recognized by the computer Symptoms:  Ponemah USB dongle light does not stay on when plugged into the local computer.   Ponemah will give a warning ...

Symptom Upon launching Ponemah v6.x, the user will see the following CLSID error message twice: Solution Ensure the Firewall Service is ON, while the Firewall State is disabled. More information c...

Symptom: Previous data collections days data files disappear after subsequent data acquisitions when using Ponemah v5.20 and Noldus Media Recorder. Resolution: When opening Noldus Media Recorder v2...

Symptom The error "Digital Telemetry Files not Found" will appear when Ponemah is launched. This error is only seen when using Ponemah v5.20. Resolutions 1) Ensure .NET Framework 4.6.1 is installed...

Symptom Once DSI Reporting is initialized, it will ask to be reinitialized after rebooting the PC.  Resolution Navigate to the following DSIR Registry location: Windows 7 32-bit: [HKEY_LOCAL_MACH...

Symptom The DSI Time Sync Service is installed, but does not start. Attempting to start the service manually results in the following error: Windows could not start the DSI Time Sync service on Loc...

This utility allows you to capture Ponemah while in a crashed state and create a dump image developers can use to help locate the problem in the application. To run the Dump Utility: In order to ...

Background The ECG.C – Unexpected error. Time not found in segment. error message is displayed if the Noise filter is enabled and there are no complexes at the very start of the data that satisfy t...

Symptom When using Ponemah v5.x, the MX2 interface, and 4ET implants, starting an acquisition may cause the following error: Resolution This occurs when calibration values for the Battery Voltage ...

Symptom The Ponemah v5.20-SP8 or SP9 graph page freezes when using Data Parser with the Watermark feature enabled. Workaround Disable the Data Parser Watermark by toggling off the graph toolbar ico...

Symptoms The user does not have a Review (.RVW) file for their acquisition, but they have a Protocol (.PRO), Waveform (.RAW), and Jump (.JMP) file. And The user couldn't stop their acquisition b...

When using Data Manager in Ponemah, your mapped network drives are not visible in the list of directories by default. To Allow Ponemah to see the mapped drives: Open the Registry using regedit. Na...

Symptom If the installed Ponemah license file has become corrupt in any way it will not be possible to open Ponemah in order to load a new one. The following error message may appear when trying to...

Symptom During data acquisition with PhysioTel Digital implants, a popup message displays with the following message: Implant internal error: 16252. Cause During normal operation, the implant's mi...

Symptoms Should a user delete an Implant that is not the last Implant in the Hardware | Select Implants list when using the MX2/CLC, the Implant will be shifted in the Channel Input Setup. This cau...

Symptom Mapped network drives are not displayed when using Ponemah v5.3x to browse to files. Drive designations may not be displayed in Data Manager, Open Protocol, Open Replay or Dataset Name dial...

Symptom: The following error message occurs when using Noldus Media Recorder 4.0.   Explanation: This error occurs when a physical disconnect of a monitor takes place. When this happens, the recor...

Symptoms After installing Ponemah v5.20-SP8 or SP9, video play back does not work in Review. The user can select Show video from the Primary graph page, but the video player will not pop-up. This o...

The Windows system logs and application logs can help Technical Support troubleshoot potential computer and software issues. Below are the instructions for exporting these logs for DSI Support. Ins...

When configuring an HD implant using OpenART v4.34 (version included on Ponemah v5.20 installation disc), the following error message would appear:  “A required resource is not found.”  This would ...

Symptom Upon loading an Ponemah v6.x Experiment, the following error message is displayed: This error can occur when attempting to open in Ponemah 6.x Glucose datasets that have been acquired and ...

Symptom Starting a JET data acquisition causes Ponemah to shut down unexpectedly. A Windows error message will appear informing you the program is no longer responding and needs to closed. Note: Th...

Any Ponemah 5.x version before v5.20-SP6 and any Ponemah 6.x version before v6.10 has an incompatibility with CLC firmware v0.1.25 that will cause a crash. This will necessarily include any third-p...

Symptoms In Ponemah versions ≤6.30, there is potential that the program could close in the middle of collection. This is a bug related to the built-in process monitoring program. When this error oc...

Background The Network Study Option provides a structured handling of all data and configuration information, across multiple workstations, for a given study.  In most cases, workstations are divid...

Symptom When opening a review file in Ponemah v5.x, you may receive an "Unable to open review file with more than 2 sampling rate" error. This does not cause a problem in Acquisition or Replay, onl...

Symptom: The Sampling Control dialog may display ‘Error’ for the Subjects’ Sampling State during a Scheduled Acquisition, while simultaneously collecting valid data. Cause: This is due to an inabil...

Symptoms The user gets an error message "Unable to create registry entry, verify user is a member of the Power Users group." when trying to start Ponemah. AND The Windows Account being used is not...

Symptom The researcher tries to select a new license (.LIC) file and is unable to navigate to the license file due to the Search window not displaying properly. Resolution Rename the file created ...