Ponemah
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Common issues that prevent the MX2 or CLC from being found in Ponemah
The software was opened before the MX2 or CLC and related network equipment had a chance to fully boot up. In this case, the PC likely didn't receive its IP address yet. Also the MX2/CLC may not...
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Activity signal is missing after importing Ponemah 5.x data into Ponemah 6.x
Problem: Activity signal is missing after importing data from Ponemah 5.x into Ponemah 6.x Symptom: Activity signal is not displayed in the graph page and no Activity parameters are present in the ...
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Cannot export Study Setup from Ponemah 5.3 and higher
Problem: Ponemah 5.32 or higher is installed on a computer with 32bit MS Office , Symptom: The following error occurs when attempting to export the Study Setup: Solution: For the export of the Stu...
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Computer does not recognize Ponemah's USB dongle
Issue: Ponemah license USB dongle is not being recognized by the computer Symptoms: Ponemah USB dongle light does not stay on when plugged into the local computer. Ponemah will give a warning ...
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Creating an instance of the COM component with CLSID error upon launching Ponemah v6.x
Symptom Upon launching Ponemah v6.x, the user will see the following CLSID error message twice: Solution Ensure the Firewall Service is ON, while the Firewall State is disabled. More information c...
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Data files disappear when collecting data using Ponemah v5.20 and Noldus Media Recorder
Symptom: Previous data collections days data files disappear after subsequent data acquisitions when using Ponemah v5.20 and Noldus Media Recorder. Resolution: When opening Noldus Media Recorder v2...
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Digital Telemetry Files Not Found
Symptom The error "Digital Telemetry Files not Found" will appear when Ponemah is launched. This error is only seen when using Ponemah v5.20. Resolutions 1) Ensure .NET Framework 4.6.1 is installed...
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DSI Reporting with Office 2013 requests to be initialized multiple times
Symptom Once DSI Reporting is initialized, it will ask to be reinitialized after rebooting the PC. Resolution Navigate to the following DSIR Registry location: Windows 7 32-bit: [HKEY_LOCAL_MACH...
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DSI Time Sync could not be started Error 1053 when using Ponemah v5.32 on Windows 10
Symptom The DSI Time Sync Service is installed, but does not start. Attempting to start the service manually results in the following error: Windows could not start the DSI Time Sync service on Loc...
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Dump Utility
This utility allows you to capture Ponemah while in a crashed state and create a dump image developers can use to help locate the problem in the application. To run the Dump Utility: In order to ...
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ECG PRO : the P-wave of a cycle may not match 100% with itself.
Description of the issue After adding a cycle in the library, and after running the template matching analysis, the P-wave of the cycle that was just added to the library is not matching 100 % with...
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ECG.C – Unexpected error. Time not found in segment.
Background The ECG.C – Unexpected error. Time not found in segment. error message is displayed if the Noise filter is enabled and there are no complexes at the very start of the data that satisfy t...
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Error writing the Review File when using MX2 and 4ET implants
Symptom When using Ponemah v5.x, the MX2 interface, and 4ET implants, starting an acquisition may cause the following error: Resolution This occurs when calibration values for the Battery Voltage ...
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Graph page freezes using Ponemah v5.20-SP8 or SP9
Symptom The Ponemah v5.20-SP8 or SP9 graph page freezes when using Data Parser with the Watermark feature enabled. Workaround Disable the Data Parser Watermark by toggling off the graph toolbar ico...
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How to create a RVW file or repair a Jump table if Ponemah 5.x closes unexpectedly
Symptoms The user does not have a Review (.RVW) file for their acquisition, but they have a Protocol (.PRO), Waveform (.RAW), and Jump (.JMP) file. And The user couldn't stop their acquisition b...
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How to install 64bit AccessDatabaseEngine on a computer with 32bit MS Office
Problem: Installation of the 64bit AccessDatabaseEngine on a computer that is installed with 32bit MS Office is not supported by Microsoft. Symptom: The following error occurs when attempting to...
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How to see mapped network drives in Ponemah v5.x Data Manager
When using Data Manager in Ponemah, your mapped network drives are not visible in the list of directories by default. To Allow Ponemah to see the mapped drives: Open the Registry using regedit. Na...
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Illegal License File.
Symptom If the installed Ponemah license file has become corrupt in any way it will not be possible to open Ponemah in order to load a new one. The following error message may appear when trying to...
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Implant internal error: 16252 when acquiring from PhysioTel Digital implants
Symptom During data acquisition with PhysioTel Digital implants, a popup message displays with the following message: Implant internal error: 16252. Cause During normal operation, the implant's mi...
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Implants shift in Ponemah 5.20 if implants are removed from MX2 or CLC interfaces
Symptoms Should a user delete an Implant that is not the last Implant in the Hardware | Select Implants list when using the MX2/CLC, the Implant will be shifted in the Channel Input Setup. This cau...
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Left Ventricular Pressure (LVP) morphology looks odd and/or giving non-physiological values
This article reviews the left ventricular pressure (LVP) morphology and identifies problematic morphology and the cause of the morphology abnormality. The LVP cycles is typically used to report en...
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Mapped network drives are not displayed in Ponemah v5.3x browser windows.
Symptom Mapped network drives are not displayed when using Ponemah v5.3x to browse to files. Drive designations may not be displayed in Data Manager, Open Protocol, Open Replay or Dataset Name dial...
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Media Recorder detected that the display was disconnected.
Symptom: The following error message occurs when using Noldus Media Recorder 4.0. Explanation: This error occurs when a physical disconnect of a monitor takes place. When this happens, the recor...
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Montivision video does not play back in Ponemah v5.20-SP8
Symptoms After installing Ponemah v5.20-SP8 or SP9, video play back does not work in Review. The user can select Show video from the Primary graph page, but the video player will not pop-up. This o...
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Obtaining Windows System and Application Logs
The Windows system logs and application logs can help Technical Support troubleshoot potential computer and software issues. Below are the instructions for exporting these logs for DSI Support. Ins...
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OpenART v4.34 error: A required resource was unavailable
When configuring an HD implant using OpenART v4.34 (version included on Ponemah v5.20 installation disc), the following error message would appear: “A required resource is not found.” This would ...
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Ponemah cannot load this Experiment. There was a problem parsing the protocol from the experiment
Symptom Upon loading an Ponemah v6.x Experiment, the following error message is displayed: This error can occur when attempting to open in Ponemah 6.x Glucose datasets that have been acquired and ...
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Ponemah crashes upon starting a JET Acquisition
Symptom Starting a JET data acquisition causes Ponemah to shut down unexpectedly. A Windows error message will appear informing you the program is no longer responding and needs to closed. Note: Th...
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Ponemah incompatibility with CLC Firmware 0.1.25
Any Ponemah 5.x version before v5.20-SP6 and any Ponemah 6.x version before v6.10 has an incompatibility with CLC firmware v0.1.25 that will cause a crash. This will necessarily include any third-p...
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Ponemah shutsdown without any warning or errors/popups
Symptoms In Ponemah versions ≤6.30, there is potential that the program could close in the middle of collection. This is a bug related to the built-in process monitoring program. When this error oc...
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