Why Create a DSI Support Account and How?

Why Create a DSI Support Account?

Having a user account will give you access to view all the tickets you have placed with DSI past and present. It will allow you to view the status of that ticket, respond or add to the ticket, and even see tickets you have been Cc'd on instead of having them get lost in an endless sea of emails.

How to Create a DSI Support Account

Creating a user account is easy. Just visit datasci.zendesk.com and click the Sign In button in the upper right-hand corner. Click Sign Up as shown in the photo below, and it will take you through the quick steps to set up your account.

You will need to give a full name, email address, and click the I’m not a robot button to sign up.

This will then send a verification email to the address you provided. Go to that email and click on the link within it. It will ask you to login and then you will be able to see tickets you have placed with DSI.

Once logged in, you can view our Online Help articles, or you can click on your name in the upper right-hand corner and select My Activities to view tickets you have with DSI.

Your My Activities view will look something like this. You can search by status type, My requests, and Requests I’m CC’d on. It will show the ticket number, title, last activity, and status. If the status is pending, it will say “Awaiting your reply.”

To view more information about the ticket, click on it and it will open. It will show all back-and-forth comments with the oldest comments at the top and new ones at the bottom. Just like in an email, you can respond to us here and attach a file.