The user will notice that their data set is stuck at pruning or importing.
If the user tries to restart pruning or importing, it fails at the same percentage.
The user's study size has reached 100% (10GB) when hovering the mouse over the study notebook.
FinePointe is packaged with Microsoft SQL Express, which is used to store study data. Each study's data is stored in an SQL table. Microsoft SQL Express limits the table size to 10GB. When the table reaches 10GB, FinePointe will be unable to import any further data into the software.
The customer should purchase Microsoft SQL Standard which does not have a limit. DSI sells this upgrade if they would like to purchase it through us. The part number is 271-0600-001. Once upgraded they can restart the pruning or import operation by the following steps:
- Open the FinePointe Control Panel software.
- Go to Manage Data.
- Select the task that is stuck, and click Process All.