Symptoms

The user will notice that their data set is stuck at pruning or importing.

AND

If the user tries to restart pruning or importing, it fails at the same percentage.

AND

The user's study size has reached 100% (10GB) when hovering the mouse over the study notebook.

Reason

FinePointe is packaged with Microsoft SQL Express, which is used to store study data.  Each study's data is stored in an SQL table.  Microsoft SQL Express limits the table size to 10GB.  When the table reaches 10GB, FinePointe will be unable to import any further data into the software.

Solution

The latest FinePointe versions come with a newer version of Microsoft SQL Standard which does not have the 10GB file limit.  A FinePointe version upgrade, along with upgrading the SQL databases, is necessary.  The FinePointe installation guide has steps on how to upgrade the SQL version and then upgrade the studies within FinePointe.  Once these are done:

1. Open the FinePointe Control Panel software.
2. Go to Manage Data.
3. Select the task that is stuck, and click Process All.