There are various editions of the Windows 10 Operating System. Not all editions are compatible with Ponemah.
NOTE: Depending on the country and region, All Windows 10 Editions have N or KN variants. Windows 10 N Edition available in Europe excludes bundled multimedia features (i.e. Windows Media Player). Windows 10 KN available in Korea excludes bundled multimedia features.
If running with one of these Windows 10 versions and are trying to install either version of Ponemah software, you may see the following error:
In order to correct this, you must download this service pack in order to add the media player, which are version specific. See below for link to access appropriate version.
Installation of Ponemah 6.x will be successful, however, Ponemah 5.x will show this following error:
In this case, the only option is to upgrade the OS version with a compatible version.
Not Compatible with Ponemah 5.x: Windows 10 OS Home, Enterprise 2018 or older, Enterprise or PRO versions 1607 and older
Compatible with Ponemah 5.x: Windows 10 Enterprise 2019 or newer, Enterprise or PRO versions 1703 or newer
Not Compatible with Ponemah 6.x: Windows 10 OS Home
Compatible with Ponemah 6.x: Windows 10 Enterprise 2016 or newer, Enterprise or PRO versions 1607 or older, Enterprise or PRO versions 1703 or newer, N (European version)*, KN (Korean version)*
* Needs media pack for video and is version specific